Remote IT Support
Fast IT and computer support across Porthmadog, Gwynedd and North Wales, the moment something breaks, without waiting for a van.
Most IT problems, Microsoft 365 included, can be fixed in minutes if the right person can see what's happening on the screen. We run a calm, permission-based remote support service, in Welsh or English, that fixes issues end to end and leaves a clear record behind. When hardware or cabling needs hands, we come on site anywhere in Gwynedd, Anglesey and Conwy.
The practical detail.
User support, day to day
Email, Teams, Word, Excel, PDFs that won't behave, the printer that won't print. The small daily frictions that stop work getting done.
Setup, migration and change
New laptops configured properly, old data brought across cleanly, mailboxes moved between tenants without losing a message.
Security and hygiene
Password resets done safely, MFA set up properly, suspicious messages diagnosed, permissions tidied.
Maintenance and tuning
Slow machines made fast again, storage cleared, updates applied out of hours, backups verified.
Four quiet steps.
You raise it.
By phone or email, in Welsh or English. A person picks it up, not a ticket queue in another country.
We connect, with your consent.
An encrypted remote session. You see the cursor; you can revoke access at any moment.
We fix it properly.
Root-cause, not workaround. If the issue is likely to recur we tell you, and we record what was done.
On-site, when it's needed.
Hardware faults and cabling still need hands. We cover Gwynedd, Anglesey and Conwy in person; remote anywhere else.
Areas covered
Remote support wherever you are. On-site visits across Gwynedd, Anglesey and Conwy, including Tremadog, Borth-y-Gest, Penrhyndeudraeth, Blaenau Ffestiniog and the villages of Eryri.
Direct answers.
- Do I need a contract?
- No. We work on retainers, per-incident, or on simple monthly arrangements, whichever suits your scale.
- Is the session really secure?
- Yes. AES-256 encrypted, initiated from your machine with a one-time code, ended the instant we disconnect.
- Can you help with phishing emails and password managers?
- Yes. We look at suspicious emails, switch on two-factor authentication (also called multi-factor authentication, or MFA), and get teams onto a password manager so nobody is keeping logins in a notebook or a spreadsheet. It is ordinary day to day work rather than a separate project.
- The broadband keeps dropping. Is that something you look at?
- Yes. We check the line, the router and the Wi-Fi before anyone rings the provider, because the fault is often inside the building rather than out on the line. If it is the provider, we deal with them for you.
- Do you provide IT support for small businesses?
- Yes, that is who the service is built for. You get one person who knows your setup, remote help the moment something breaks, Microsoft 365 set up and looked after, and on-site visits across Gwynedd, Anglesey and Conwy when hardware needs hands. Pay per incident, monthly or on a retainer, with no long contract.
Something misbehaving right now?
Get in touch and we'll usually be looking at the screen within the hour.